Joma Україна

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1.1 Cancellation of an order before being issued
The User can cancel orders without having to give any explanation as long as the order does not contain customized products and, whenever the order was not issued. If a User wants to cancel an order and the order meets the conditions above, he/she should contact JOMA's call center or send an email to the customer service address that appears in the Web. When JOMA receives a cancellation request, it gives command to its warehouse to cancel the order. If the order is subject of cancellation, JOMA will send the User an e-mail confirming this cancellation, the cancellation will have no cost and if JOMA has charged the price of the order, it will be immediately returned to the User.

1.2 Returning products after being delivered - defective products
Users who place orders through the Web have the right to return products after delivery that are defective or does not correspond to the order. The User has a period of fourteen (14) calendar days from the date of delivery of the order to make complains to JOMA's customer service. This term does not constitute a violation of the rights that the User has by law. If User's claim is justified, JOMA will reimburse the User the amount of the order and the shipping charges or forward the correct order.

1.3 Return products after being delivery- for any reason
If for any reason the User is not satisfied with the products purchased, he/she has a repayment period of fourteen (14) calendar days from the date of delivery, provided that the products meet the following requirements:

  • the products have not been used or washed in any way (the User may try on clothes and shoes without making a sport use of them, or any other use different than the mere act of trying the clothes);
  • the product is in its original packaging and in good conditions (it will be considered shabby those packages that are broken or open somehow);
  • the product retains its original tags intact without manipulation;
  • the product is complete as, for example, returning the two elements of a pair.

More information about reimbursement conditions in Article 1.6 below.

1.4. Returning products following delivery - Exchanging products
Today JOMA enables the product exchange service and the product return service in the terms set out in articles 1.2 and 1.3 above. Further information about refund terms is set out in article 1.6 below. In the event that the User wishes to exchange a product already acquired for one in another colour or size, they must return the purchased product meeting all the requirements of article 1.3 andcover postage costs.

1.5 Return of Gifts
JOMA currently does not offer the return of gifts service to a person who has received the products as a gift. To return an item received as a gift, JOMA recommends that the recipient thereof, contacts the person who made the purchase and asks him/her to apply for return through the Web procedure, as indicated in section Return products after being delivery.

1.6 Information on refunds
If the User returns a defective product or some product that does not correspond to his/her order, JOMA will pay the shipping. If the User returns the product for other reasons, the User must meet the costs of return, in which case JOMA will not refund the shipping costs paid by the User at the beginning.

Refunds will be carried out in the same way the original payment was made. If the User has paid by bank transfer, he/she must provide his/her bank data to JOMA's Customer Service. The User will receive a refund once the product has been returned. 

Вебдизайн - Сообщество "К О Д".